Windows Help Not Working For Some Programs
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IF you are running Windows 7, Windows 8 or any version of Windows Server and have tried to use the help feature, you may have run into some problems. You may have recieved an error like the following…

“The Help for this program was created in Windows Help format, which depends on a feature that isn’t included in this version of Windows. However, you can download a program that will allow you to view Help created in the Windows Help format.”

If this happens, it is usually due to trying to access help for an older program which uses the older component, WinHlp32.exe. This happens, for instance, if you have upgraded from XP to a newer version of Windows and tried to run an older program from your XP installation. By default, newer versions of Windows do not include WinHlp32, so you will need to install it yourself.

To install WinHlp32.exe, you will need to be logged in as an administrator and you need to first find out the exact version of Windows you are using as well as if it is a 32 bit or 64 bit system, You can do this by clicking on the “Start” button on the left bottom side of your screen and typing msinfo32 in the “Start Search” input box. From there you will see a screen with lots of info about your system

Once you find out what version you are using, you need to obtain the correct version of the help program below

Download the correct version and install the program on your PC. Now you should be able to access the help program for older programs on your PC.